Meet the Team - Behaviour Support Practitioners

Clinical Director 

Owner & Founder of Impact Family Services / Impact Enterprises Australia Pty.

NDIS Registered Senior Behaviour Support Practitioner (Specialist)

Bachelor of Arts majoring in Psychology

Diploma in Business Management

Step by Step Registered Assessor 

Therapeutic Crisis Intervention (TCI) 

Transforming Care (TC) Trainer

Family Group Conference (FGC) Facilitator 

2023 Bankstown Canterbury Business Person of the Year.

Jess is the founder and owner of Impact Family Services. 

She is a specialist behaviour support practitioner and clinical supervisor. With over 20 years of experience in Out of Home Care and NDIS services, Jess brings a wealth of knowledge to her role. She holds a Bachelor of Arts in Psychology from Massey University and has worked in New Zealand's Youth Justice system as well as in the Out of Home Sector in NZ, Queensland and New South Wales.

For the past decade, Jess has specialised in behaviour support, applying trauma-informed and early intervention approaches to assist children, young people, and their families. She is deeply passionate about early intervention and collaborates closely with parents and carers to increase independence and reduce challenging behaviour.

IFS Senior Manager

NDIS Registered Senior Behaviour Support Practitioner (Advanced)

Registered Social Worker

Bachelors in Social Work

Niki is a dedicated and compassionate trauma-informed care specialist who focuses on individuals with complex disabilities. She believes in the power of a strengths-based approach and is passionate about advocating for her clients' voices, autonomy, and rights.

Her interest in this field began during her social work studies at the University of Sydney, and she continues to pursue this passion every day.

Niki is the Senior Manager at Impact Family Services and provides clinical supervision to behaviour support practitioners. 

Niki's caring nature, advocacy, and dedication make her a standout in trauma-informed care. Her commitment to improving the lives of her participants and her team makes a lasting impact on everyone she works with.

IFS Manager

NDIS Registered Senior Behaviour Support Practitioner (Advanced)

Bachelor of Psychology Honours. 

Certified facilitator of Lego-based Therapy

ASIST Suicide Intervention Certified.

Sita is a compassionate and dedicated professional with a Bachelor of Psychology (Honours Class 1) from the University of Sydney. She empowers individuals and promotes positive behaviour change through person-centred and strengths-based approaches.

Sita specialises in working with children and adolescents, understanding the unique challenges they and their families face with mental health and behaviour issues. She is skilled in behaviour analysis, functional behaviour assessments, and implementing evidence-based strategies.

Sita works closely with individuals, families, and multidisciplinary teams. 

IFS Manager

NDIS Registered Senior Behaviour Support Practitioner (Advanced)

Bachelor of Psychology

Katie graduated from Macquarie University with a Bachelor of Psychology (with distinction). She is passionate about using psychology to enhance quality of life. Katie values her participants as experts of their own lives and uses a holistic, culturally appropriate, and respectful approach to care.

She specialises in supporting individuals with Autism Spectrum Disorder (ASD), mental health difficulties, and adults with complex disabilities. Katie actively engages in professional development, using behavioural, cognitive, and socio-cultural theories to guide her practice.

Currently, Katie is working towards a Master of Nursing at Western Sydney University.

NDIS Registered Senior Behaviour Support Practitioner (Proficient)

Bachelor of Social Work 

Ann is a dedicated Positive Behaviour Support (PBS) Practitioner with a degree in Social Work and two years of experience working with individuals across the lifespan. Her expertise includes supporting people with diverse diagnoses, helping them develop skills, improve well-being, and navigate challenges with evidence-based strategies.

What sets Ann apart is her empathy, optimism, and commitment to making a meaningful difference. She genuinely cares about the people she works with and strives to create a positive, uplifting environment. Her passion for personal growth ensures that she is always learning, adapting, and refining her approach to provide the best possible support.

At the heart of her work is a deep appreciation for family, relationships, and connection. Ann values collaboration, open communication, and flexibility, as they are essential for achieving the best outcomes. Constructive feedback helps her grow, and she welcomes opportunities to improve and refine her practice.

Ann believes that by fostering trust, understanding, and a strengths-based approach, she can empower individuals to lead fulfilling and independent lives.

IFS Admin and Intake Officer

Kaylee Hurst is the Admin and Intake Officer at IFS and is often the first point of contact for new referrals and general enquiries.

With over two years of experience in admin support, Kaylee helps manage client communication and keeps things running smoothly during the intake process.

She brings a friendly and caring approach to her work, creating a welcoming space for clients. Kaylee supports both clients and colleagues with thoughtfulness and professionalism.

IFS Admin and Intake Assistant

As the Administration and Intake Officer at IFS, Linda supports the team with general admin tasks and manages all new referrals.

She is organised and detail-oriented, helping things run smoothly day to day. With a background in both government and private sectors, Linda brings solid experience to her role.

She handles all client information professionally and sensitively, and provides steady support to the team behind the scenes.

NDIS Registered Behavioural Support Practitioner

Bachelor of Psychological Science 

Master of Counselling (Qualifying)

With a Bachelor of Psychological Science at the Australian College of Applied Professions and now studying her Master of Counselling at Torrens University, Ashlee has a great passion in mental health. Ashlee aims to guide individuals in a positive and encouraging light to achieve their goals and enhance their overall wellbeing. With vast experience in aged and disability care, Ashlee has a great understanding in improving the quality of ones’ life. 

NDIS Registered Behaviour Support Practitioner 

Bachelor of Psychology (Honours) and Commerce Degree at Macquarie University. 

Caitlin is a compassionate practitioner currently studying for a Bachelor of Psychology (Honours) and a Commerce Degree at Macquarie University. She believes in the power of personalised, strength-based approaches and is dedicated to advocating for her clients.

With a passion for making a positive impact in mental health, Caitlin focuses on empowering her clients to achieve their goals and improve their quality of life. She takes a holistic approach and values working with interdisciplinary teams to provide the best care.

Caitlin is committed to her professional development as a behavioural practitioner, always seeking to learn more and stay updated with the latest evidence-based practices.

NDIS Registered Behaviour Support Practitioner 

Bachelor of Psychology (Honours)

Bachelor of Human Sciences (Majoring in Cognitive and Brain Sciences)

Dylan is a dedicated practitioner with a Bachelor of Psychology (Honours) and a Bachelor of Human Sciences (Cognitive and Brain Sciences) from Macquarie University. He is interested in how culture and brain processes influence behaviour, mental health, and relationships.

Dylan is committed to ongoing professional development, staying updated on both existing and new treatment options. He focuses on increasing the agency and psychological understanding of his participants and their support networks.

Using his data analysis and communication skills, Dylan works with interdisciplinary teams to provide personalised and culturally appropriate care.

NDIS Registered Behaviour Support Practitioner 

Bachelor of Psychology from Macquarie University and currently pursuing his Graduate Diploma in Psychology (Advanced) at the University of Technology in Sydney.

Dylan is a highly dedicated professional who has a keen fascination for human behaviour, striving to help others achieve success in their lives using person-centred approaches. Having completed a Bachelor of Psychology from Macquarie University and currently pursuing his Graduate Diploma in Psychology (Advanced) at the University of Technology in Sydney, Dylan has a particular interest in social and personality psychology with 1:1 experience in coaching, mentoring and supporting young people to help them with positive behaviour change and to find purpose and meaning in their lives.

NDIS Registered Behaviour Support Practitioner

Bachelor of Psychology  Macquarie University

Ella plans to pursue her honours degree in 2025.  She have extensive experience working with early childhood education and care (5 to 12-year-old) particularly providing inclusion learning support for children with ASD, ADHD, ODD and those presenting challenging behaviours within a school-based setting. By communicating and collaborating closely with families and caregivers, she utilises strategies for improving developmental delay so children achieve goals that are difficult for them. She is committed to seeing positive results as well as a strong dedication to help children progress in their social and emotional development. 

NDIS Registered Behaviour Support Practitioner 

Bachelor of Psychological Science (Honours) and a Bachelor of Social Science (Psychology). 

Jaimie-Lee is a passionate practitioner  with a Bachelor of Psychological Science (Honours) and a Bachelor of Social Science (Psychology). She is interested in Positive Psychology, which focuses on boosting positive behaviours and overall well-being.

Jaimie-Lee uses evidence-based, collaborative methods to help participants overcome barriers and achieve their goals. She is passionate about working with interdisciplinary teams to support participants from all backgrounds.

NDIS Registered Behaviour Support Practitioner Macquarie University Bachelor of Psychology (Honours). Macquarie University Bachelor of Psychology (Honours).

 Julian is an experienced professional with a caring approach, focused on empowering individuals and supporting their decision-making. He is interested in how cultural backgrounds influence actions and behaviours.Julian takes a holistic view, considering various factors that affect behaviour and well-being. He uses collaborative, evidence-based methods to help individuals overcome challenges and improve their quality of life.

NDIS Registered Behaviour Support Practitioner

Bachelor of Psychology from Macquarie University

Masters in Social Work.

Mia is a caring and compassionate individual with a particular interest in mental health. She has a Bachelor of Psychology from Macquarie University and is currently doing her Masters in Social Work. She practices using a strength based, person centred approach, to help individuals reach their full potential and ultimately improve their quality of life. 

NDIS Registered Behaviour Support Practitioner

Bachelor of Psychological Science

Nancy is an experienced professional with a Bachelor of Psychological Science, currently training in counselling. She specialises in child development and supports children with complex needs. Nancy believes that with the right interventions, all behaviours can be improved.

Nancy is driven by a strong sense of justice and is dedicated to advocating for her clients, always showing them dignity and respect.

Her friendly nature encourages open communication and collaboration. Working with multicultural communities, Nancy focuses on building both individual and community capacity.

NDIS Registered Behaviour Support Practitioner 

Bachelors in Social Science; Major Crime & Criminal Justice

CBT Practitioner

Diploma Health Counselling 

Bathurst NSW

Niccole is a dedicated Practitioner with extensive experience in the justice system and expertise in addressing alcohol and other drug-related behaviours. Niccole is committed to fostering positive change and enhancing the quality of life for individuals facing behavioural challenges. Niccole is skilled in developing personalised support that incorporate evidence-based strategies to promote recovery, resilience, and community reintegration.

NDIS Registered Behaviour Support Practitioner 

Bachelor of Psychology (Honours) from Macquarie University. 

Noah is a caring and dedicated professional with a Bachelor of Psychology (Honours) from Macquarie University. He believes everyone is the best expert on their own life and works to help people feel better and achieve their goals.

Noah’s experience in support work and education guides his friendly and adaptable approach, focusing on what each person needs. He uses proven methods to improve their well-being.

NDIS Registered Behaviour Support Practitioner 

Bachelor of Arts – Psychology from Macquarie University. Graduate Diploma of Psychological Science at the Australian College of Applied Professions.

Nevin is dedicated to helping people improve their lives and gain control over their futures. He has a special interest in working with individuals with disabilities and uses a trauma-informed approach. His varied interests help him understand each client’s unique situation. By combining understanding with proven methods, Nevin aims to provide support that focuses on each person’s strengths and needs.

Behaviour Support Practitioner

Bachelor of Communication

Master of Social Work (Qualifying)

Queenie has a passion for promoting positive behaviour and enhancing the well-being of individuals. Queenie has completed a Bachelor of Communication at University of Technology Sydney and is currently studying a Master of Social Work (Qualifying) at Western Sydney University. Queenie has experience supporting individuals with disabilities as a support worker and has also worked in mentoring for young adults. Queenie believes that person-centred care, strengths-based approach, trauma-informed care and advocacy and justice should be the foundation of supporting and empowering individuals. 

NDIS Registered Behaviour Support Practitioner 

Bachelor of Teaching (0-5) and a Graduate Certificate in Autism

With over 20 years in the early childhood sector, Rola is an experienced early childhood specialist. She has extensive experience and dedication to supporting young children.  Rola’s professional experience reflects a deep commitment to fostering developmental growth and enhancing educational practices.

NDIS Registered Behaviour Support Practitioner
Bachelor of Psychology | Master of Social Work (Qualifying)

Sophia is a dedicated and empathetic advocate for mental health and community support. With a Bachelor of Psychology from Macquarie University and currently pursuing her Master’s in Social Work, she has hands-on experience in coaching, mentoring, and providing crisis support. Sophia takes a strengths-based approach, focusing on empowering individuals to overcome challenges, build resilience, and achieve their personal and educational goals.

NDIS Registered Behaviour Support Practitioner 

Tahlia is an NDIS Registered Behaviour Support Practitioner who is passionate about supporting participants to build independence and confidence in their daily lives. She takes a practical and compassionate approach, working closely with each person to create behaviour support strategies that suit their needs.

Tahlia values inclusion and understands the importance of feeling heard and supported. She focuses on creating safe and positive environments where individuals can grow, develop, and participate in their communities in a way that works for them.