Meet the Team - Behaviour Support Practitioners
At Impact Family Services, our team is experienced and really cares about providing support that's tailored to each person. We take a neuroaffirming approach to make sure we meet everyone’s unique needs with respect and understanding.
Jess Jones
Sita Wareesngaid
Niki Heracleous
Clinical Director
Owner & Founder of Impact Family Services / Impact Enterprises Australia Pty.
NDIS Registered Senior Behaviour Support Practitioner (Specialist)
Bachelor of Arts majoring in Psychology
Diploma in Business Management
Step by Step Registered Assessor
Therapeutic Crisis Intervention (TCI)
Transforming Care (TC) Trainer
Family Gr
Clinical Director
Owner & Founder of Impact Family Services / Impact Enterprises Australia Pty.
NDIS Registered Senior Behaviour Support Practitioner (Specialist)
Bachelor of Arts majoring in Psychology
Diploma in Business Management
Step by Step Registered Assessor
Therapeutic Crisis Intervention (TCI)
Transforming Care (TC) Trainer
Family Group Conference (FGC) Facilitator
2023 Bankstown Canterbury Business Person of the Year.
Jess is the founder and owner of Impact Family Services.
She is a specialist behaviour support practitioner and clinical supervisor. With over 20 years of experience in Out of Home Care and NDIS services, Jess brings a wealth of knowledge to her role. She holds a Bachelor of Arts in Psychology from Massey University and has worked in New Zealand's Youth Justice system as well as in the Out of Home Sector in NZ, Queensland and New South Wales.
For the past decade, Jess has specialised in behaviour support, applying trauma-informed and early intervention approaches to assist children, young people, and their families. She is deeply passionate about early intervention and collaborates closely with parents and carers to increase independence and reduce challenging behaviour.
Niki Heracleous
Sita Wareesngaid
Niki Heracleous
IFS Senior Manager
NDIS Registered Senior Behaviour Support Practitioner (Advanced)
Registered Social Worker
Bachelors in Social Work
Niki is a dedicated and compassionate trauma-informed care specialist who focuses on individuals with complex disabilities. She believes in the power of a strengths-based approach and is passionate about advoca
IFS Senior Manager
NDIS Registered Senior Behaviour Support Practitioner (Advanced)
Registered Social Worker
Bachelors in Social Work
Niki is a dedicated and compassionate trauma-informed care specialist who focuses on individuals with complex disabilities. She believes in the power of a strengths-based approach and is passionate about advocating for her clients' voices, autonomy, and rights.
Her interest in this field began during her social work studies at the University of Sydney, and she continues to pursue this passion every day.
Niki is the Senior Manager at Impact Family Services and provides clinical supervision to behaviour support practitioners.
Niki's caring nature, advocacy, and dedication make her a standout in trauma-informed care. Her commitment to improving the lives of her participants and her team makes a lasting impact on everyone she works with.
Sita Wareesngaid
Sita Wareesngaid
Sita Wareesngaid
IFS Manager
NDIS Registered Senior Behaviour Support Practitioner (Advanced)
Bachelor of Psychology Honours.
Certified facilitator of Lego-based Therapy
ASIST Suicide Intervention Certified.
Sita is a compassionate and dedicated professional with a Bachelor of Psychology (Honours Class 1) from the University of Sydney. She empowers individual
IFS Manager
NDIS Registered Senior Behaviour Support Practitioner (Advanced)
Bachelor of Psychology Honours.
Certified facilitator of Lego-based Therapy
ASIST Suicide Intervention Certified.
Sita is a compassionate and dedicated professional with a Bachelor of Psychology (Honours Class 1) from the University of Sydney. She empowers individuals and promotes positive behaviour change through person-centred and strengths-based approaches.
Sita specialises in working with children and adolescents, understanding the unique challenges they and their families face with mental health and behaviour issues. She is skilled in behaviour analysis, functional behaviour assessments, and implementing evidence-based strategies.
Sita works closely with individuals, families, and multidisciplinary teams.
Kelly Turner
Kelly Turner
Sita Wareesngaid
IFS Quality Assurance Manager
NDIS Registered Senior Behaviour Support Practitioner (Advanced)
Bachelor (with distinction) in Psychological Science
Kelly is a highly qualified and passionate professional with a Bachelor's degree (with distinction) in Psychological Science from the University of Newcastle. Kelly specialises in mental health,
IFS Quality Assurance Manager
NDIS Registered Senior Behaviour Support Practitioner (Advanced)
Bachelor (with distinction) in Psychological Science
Kelly is a highly qualified and passionate professional with a Bachelor's degree (with distinction) in Psychological Science from the University of Newcastle. Kelly specialises in mental health, and combines her expertise in behaviour analysis and intervention with a person-centred approach. With a commitment to personalised care, Kelly works closely with individuals, families, and support networks to create tailored plans that promote independence and enhance overall well-being. Kelly is continuously staying updated with the latest research and best practises and is dedicated to delivering compassionate support and helping individuals improve their well-being so they can reach their full potential.
Katie Leano
Kelly Turner
Katie Leano
IFS Manager
NDIS Registered Senior Behaviour Support Practitioner (Advanced)
Bachelor of Psychology
Katie graduated from Macquarie University with a Bachelor of Psychology (with distinction). She is passionate about using psychology to enhance quality of life. Katie values her participants as experts of their own lives and uses a holistic, c
IFS Manager
NDIS Registered Senior Behaviour Support Practitioner (Advanced)
Bachelor of Psychology
Katie graduated from Macquarie University with a Bachelor of Psychology (with distinction). She is passionate about using psychology to enhance quality of life. Katie values her participants as experts of their own lives and uses a holistic, culturally appropriate, and respectful approach to care.
She specialises in supporting individuals with Autism Spectrum Disorder (ASD), mental health difficulties, and adults with complex disabilities. Katie actively engages in professional development, using behavioural, cognitive, and socio-cultural theories to guide her practice.
Currently, Katie is working towards a Master of Nursing at Western Sydney University.
Caitlin Demitrievski
Caitlin Demitrievski
Caitlin Demitrievski
NDIS Registered Behaviour Support Practitioner
Bachelor of Psychology (Honours) and Commerce Degree at Macquarie University.
Caitlin is a compassionate practitioner currently studying for a Bachelor of Psychology (Honours) and a Commerce Degree at Macquarie University. She believes in the power of personalised, strength-based approaches a
NDIS Registered Behaviour Support Practitioner
Bachelor of Psychology (Honours) and Commerce Degree at Macquarie University.
Caitlin is a compassionate practitioner currently studying for a Bachelor of Psychology (Honours) and a Commerce Degree at Macquarie University. She believes in the power of personalised, strength-based approaches and is dedicated to advocating for her clients.
With a passion for making a positive impact in mental health, Caitlin focuses on empowering her clients to achieve their goals and improve their quality of life. She takes a holistic approach and values working with interdisciplinary teams to provide the best care.
Caitlin is committed to her professional development as a behavioural practitioner, always seeking to learn more and stay updated with the latest evidence-based practices.
Dylan McLeod
Caitlin Demitrievski
Caitlin Demitrievski
NDIS Registered Behaviour Support Practitioner
Bachelor of Psychology (Honours)
Bachelor of Human Sciences (Majoring in Cognitive and Brain Sciences)
Dylan is a dedicated practitioner with a Bachelor of Psychology (Honours) and a Bachelor of Human Sciences (Cognitive and Brain Sciences) from Macquarie University. He is interested in how cul
NDIS Registered Behaviour Support Practitioner
Bachelor of Psychology (Honours)
Bachelor of Human Sciences (Majoring in Cognitive and Brain Sciences)
Dylan is a dedicated practitioner with a Bachelor of Psychology (Honours) and a Bachelor of Human Sciences (Cognitive and Brain Sciences) from Macquarie University. He is interested in how culture and brain processes influence behaviour, mental health, and relationships.
Dylan is committed to ongoing professional development, staying updated on both existing and new treatment options. He focuses on increasing the agency and psychological understanding of his participants and their support networks.
Using his data analysis and communication skills, Dylan works with interdisciplinary teams to provide personalised and culturally appropriate care.
Dylan Watson
Caitlin Demitrievski
Dylan Watson
NDIS Registered Behaviour Support Practitioner
Bachelor of Psychology from Macquarie University and currently pursuing his Graduate Diploma in Psychology (Advanced) at the University of Technology in Sydney.
Dylan is a highly dedicated professional who has a keen fascination for human behaviour, striving to help others achieve success in t
NDIS Registered Behaviour Support Practitioner
Bachelor of Psychology from Macquarie University and currently pursuing his Graduate Diploma in Psychology (Advanced) at the University of Technology in Sydney.
Dylan is a highly dedicated professional who has a keen fascination for human behaviour, striving to help others achieve success in their lives using person-centred approaches. Having completed a Bachelor of Psychology from Macquarie University and currently pursuing his Graduate Diploma in Psychology (Advanced) at the University of Technology in Sydney, Dylan has a particular interest in social and personality psychology with 1:1 experience in coaching, mentoring and supporting young people to help them with positive behaviour change and to find purpose and meaning in their lives.
Ella Pedroso
Caitlin Demitrievski
Dylan Watson
NDIS Registered Behaviour Support Practitioner
Bachelor of Psychology Macquarie University
Ella plans to pursue her honours degree in 2025. She have extensive experience working with early childhood education and care (5 to 12-year-old) particularly providing inclusion learning support for children with ASD, ADHD, ODD and those presenting
NDIS Registered Behaviour Support Practitioner
Bachelor of Psychology Macquarie University
Ella plans to pursue her honours degree in 2025. She have extensive experience working with early childhood education and care (5 to 12-year-old) particularly providing inclusion learning support for children with ASD, ADHD, ODD and those presenting challenging behaviours within a school-based setting. By communicating and collaborating closely with families and caregivers, she utilises strategies for improving developmental delay so children achieve goals that are difficult for them. She is committed to seeing positive results as well as a strong dedication to help children progress in their social and emotional development.
Jaimie-Lee Xuereb
Jaimie-Lee Xuereb
Jaimie-Lee Xuereb
NDIS Registered Behaviour Support Practitioner
Bachelor of Psychological Science (Honours) and a Bachelor of Social Science (Psychology).
Jaimie-Lee is a passionate practitioner with a Bachelor of Psychological Science (Honours) and a Bachelor of Social Science (Psychology). She is interested in Positive Psychology, which focuses on boos
NDIS Registered Behaviour Support Practitioner
Bachelor of Psychological Science (Honours) and a Bachelor of Social Science (Psychology).
Jaimie-Lee is a passionate practitioner with a Bachelor of Psychological Science (Honours) and a Bachelor of Social Science (Psychology). She is interested in Positive Psychology, which focuses on boosting positive behaviours and overall well-being.
Jaimie-Lee uses evidence-based, collaborative methods to help participants overcome barriers and achieve their goals. She is passionate about working with interdisciplinary teams to support participants from all backgrounds.
Julian Faransis
Jaimie-Lee Xuereb
Jaimie-Lee Xuereb
NDIS Registered Behaviour Support Practitioner Macquarie University Bachelor of Psychology (Honours). Macquarie University Bachelor of Psychology (Honours).
Julian is an experienced professional with a caring approach, focused on empowering individuals and supporting their decision-making. He is interested in how cultural backgrounds infl
NDIS Registered Behaviour Support Practitioner Macquarie University Bachelor of Psychology (Honours). Macquarie University Bachelor of Psychology (Honours).
Julian is an experienced professional with a caring approach, focused on empowering individuals and supporting their decision-making. He is interested in how cultural backgrounds influence actions and behaviours.Julian takes a holistic view, considering various factors that affect behaviour and well-being. He uses collaborative, evidence-based methods to help individuals overcome challenges and improve their quality of life.
Mia Asbjerg
Jaimie-Lee Xuereb
Mia Asbjerg
NDIS Registered Behaviour Support Practitioner
Bachelor of Psychology from Macquarie University
Masters in Social Work.
Mia is a caring and compassionate individual with a particular interest in mental health. She has a Bachelor of Psychology from Macquarie University and is currently doing her Masters in Social Work. She practices using a s
NDIS Registered Behaviour Support Practitioner
Bachelor of Psychology from Macquarie University
Masters in Social Work.
Mia is a caring and compassionate individual with a particular interest in mental health. She has a Bachelor of Psychology from Macquarie University and is currently doing her Masters in Social Work. She practices using a strength based, person centred approach, to help individuals reach their full potential and ultimately improve their quality of life.
Nancy Varghese
Nancy Varghese
Nancy Varghese
NDIS Registered Behaviour Support Practitioner
Bachelor of Psychological Science
Nancy is an experienced professional with a Bachelor of Psychological Science, currently training in counselling. She specialises in child development and supports children with complex needs. Nancy believes that with the right interventions, all behaviours can
NDIS Registered Behaviour Support Practitioner
Bachelor of Psychological Science
Nancy is an experienced professional with a Bachelor of Psychological Science, currently training in counselling. She specialises in child development and supports children with complex needs. Nancy believes that with the right interventions, all behaviours can be improved.
Nancy is driven by a strong sense of justice and is dedicated to advocating for her clients, always showing them dignity and respect.
Her friendly nature encourages open communication and collaboration. Working with multicultural communities, Nancy focuses on building both individual and community capacity.
Niccole Gage
Nancy Varghese
Nancy Varghese
NDIS Registered Behaviour Support Practitioner
Bachelors in Social Science; Major Crime & Criminal Justice
CBT Practitioner
Diploma Health Counselling
Bathurst NSW
Niccole is a dedicated Practitioner with extensive experience in the justice system and expertise in addressing alcohol and other drug-related behaviours. Niccole is committed to
NDIS Registered Behaviour Support Practitioner
Bachelors in Social Science; Major Crime & Criminal Justice
CBT Practitioner
Diploma Health Counselling
Bathurst NSW
Niccole is a dedicated Practitioner with extensive experience in the justice system and expertise in addressing alcohol and other drug-related behaviours. Niccole is committed to fostering positive change and enhancing the quality of life for individuals facing behavioural challenges. Niccole is skilled in developing personalised support that incorporate evidence-based strategies to promote recovery, resilience, and community reintegration.
Noah Sutton
Nancy Varghese
Noah Sutton
NDIS Registered Behaviour Support Practitioner
Bachelor of Psychology (Honours) from Macquarie University.
Noah is a caring and dedicated professional with a Bachelor of Psychology (Honours) from Macquarie University. He believes everyone is the best expert on their own life and works to help people feel better and achieve their goals.
Noa
NDIS Registered Behaviour Support Practitioner
Bachelor of Psychology (Honours) from Macquarie University.
Noah is a caring and dedicated professional with a Bachelor of Psychology (Honours) from Macquarie University. He believes everyone is the best expert on their own life and works to help people feel better and achieve their goals.
Noah’s experience in support work and education guides his friendly and adaptable approach, focusing on what each person needs. He uses proven methods to improve their well-being.
Nevin Zhou
Nancy Varghese
Noah Sutton
NDIS Registered Behaviour Support Practitioner
Bachelor of Arts – Psychology from Macquarie University. Graduate Diploma of Psychological Science at the Australian College of Applied Professions.
Nevin is dedicated to helping people improve their lives and gain control over their futures. He has a special interest in working with individua
NDIS Registered Behaviour Support Practitioner
Bachelor of Arts – Psychology from Macquarie University. Graduate Diploma of Psychological Science at the Australian College of Applied Professions.
Nevin is dedicated to helping people improve their lives and gain control over their futures. He has a special interest in working with individuals with disabilities and uses a trauma-informed approach. His varied interests help him understand each client’s unique situation. By combining understanding with proven methods, Nevin aims to provide support that focuses on each person’s strengths and needs.
Queenie Tran
Sophia Sarwary
Queenie Tran
Behaviour Support Practitioner
Bachelor of Communication
Master of Social Work (Qualifying)
Queenie has a passion for promoting positive behaviour and enhancing the well-being of individuals. Queenie has completed a Bachelor of Communication at University of Technology Sydney and is currently studying a Master of Social Work (Qualifying) at
Behaviour Support Practitioner
Bachelor of Communication
Master of Social Work (Qualifying)
Queenie has a passion for promoting positive behaviour and enhancing the well-being of individuals. Queenie has completed a Bachelor of Communication at University of Technology Sydney and is currently studying a Master of Social Work (Qualifying) at Western Sydney University. Queenie has experience supporting individuals with disabilities as a support worker and has also worked in mentoring for young adults. Queenie believes that person-centred care, strengths-based approach, trauma-informed care and advocacy and justice should be the foundation of supporting and empowering individuals.
Rola Khodr
Sophia Sarwary
Queenie Tran
NDIS Registered Behaviour Support Practitioner
Bachelor of Teaching (0-5) and a Graduate Certificate in Autism
With over 20 years in the early childhood sector, Rola is an experienced early childhood specialist. She has extensive experience and dedication to supporting young children. Rola’s professional experience reflects a deep commitm
NDIS Registered Behaviour Support Practitioner
Bachelor of Teaching (0-5) and a Graduate Certificate in Autism
With over 20 years in the early childhood sector, Rola is an experienced early childhood specialist. She has extensive experience and dedication to supporting young children. Rola’s professional experience reflects a deep commitment to fostering developmental growth and enhancing educational practices.
Sophia Sarwary
Sophia Sarwary
Sophia Sarwary
NDIS Registered Behaviour Support Practitioner
Bachelor of Psychology | Master of Social Work (Qualifying)
Sophia is a dedicated and empathetic advocate for mental health and community support. With a Bachelor of Psychology from Macquarie University and currently pursuing her Master’s in Social Work, she has hands-on experience in coachin
NDIS Registered Behaviour Support Practitioner
Bachelor of Psychology | Master of Social Work (Qualifying)
Sophia is a dedicated and empathetic advocate for mental health and community support. With a Bachelor of Psychology from Macquarie University and currently pursuing her Master’s in Social Work, she has hands-on experience in coaching, mentoring, and providing crisis support. Sophia takes a strengths-based approach, focusing on empowering individuals to overcome challenges, build resilience, and achieve their personal and educational goals.
Tahlia Pearson
Sophia Sarwary
Sophia Sarwary
NDIS Registered Behaviour Support Practitioner
Tahlia is an NDIS Registered Behaviour Support Practitioner who is passionate about supporting participants to build independence and confidence in their daily lives. She takes a practical and compassionate approach, working closely with each person to create behaviour support strategies that
NDIS Registered Behaviour Support Practitioner
Tahlia is an NDIS Registered Behaviour Support Practitioner who is passionate about supporting participants to build independence and confidence in their daily lives. She takes a practical and compassionate approach, working closely with each person to create behaviour support strategies that suit their needs.
Tahlia values inclusion and understands the importance of feeling heard and supported. She focuses on creating safe and positive environments where individuals can grow, develop, and participate in their communities in a way that works for them.