Hi, I’m Jess, the founder of Impact Family Services and Impact Enterprises Australia.
I’m a mum to a neurodivergent child, so I understand first hand the challenges many families face. Supporting neurodivergent children and their families isn’t just what I do; it’s something I care about, both personally and professionally.
That lived experience sits at the heart of everything we do at Impact. I know how confusing and overwhelming it can be to figure out how the NDIS works and how to best support your child with the right therapies and services. I’ve been there, feeling unsure where to start and just wanting to make the right decisions for my child.
Impact is grounded in honesty, compassion, and practical support that actually fits with real life. We stand beside families through the wins, the meltdowns, the moments of joy, and the days that feel impossibly hard.
I’ve worked in early childhood education and disability support for over 20 years, and I’m wholeheartedly committed to helping children, families, and adults feel seen, heard, and truly supported.
I work closely with my team of practitioners to ensure they share this same commitment, bringing consistency, compassion, and quality to every interaction. Our team uses a trauma-informed approach and stays current with best practice and research, but we never forget that behind every plan, report, or strategy is a real person and a real family.
We’re also proud to work in partnership with the NSW Department of Education, bringing therapy into schools to help make support more accessible and less stressful for families.
Whether you’re a parent, carer, educator, or just someone looking for guidance, you’re welcome here. You’ll find honesty, real talk, and a team who genuinely cares.
Reach out anytime. I’d love to connect and see how we can support you.
Our Admin Team
Linda Macleod
Zaineb Sadozai
Linda Macleod
IFS Administration Assistant
Linda is part of the admin team at Impact Family Services and supports new enquiries, intake, and day-to-day administrative coordination across the service. She works closely with the admin and clinical teams to ensure referrals and processes are managed smoothly and consistently.
With experience across both go
IFS Administration Assistant
Linda is part of the admin team at Impact Family Services and supports new enquiries, intake, and day-to-day administrative coordination across the service. She works closely with the admin and clinical teams to ensure referrals and processes are managed smoothly and consistently.
With experience across both government and private sectors, Linda brings a strong eye for detail and a calm, organised approach to her role. She supports the team behind the scenes and handles client information with care, professionalism, and sensitivity, helping ensure families experience a clear and well-supported intake process.
Milani wall
Zaineb Sadozai
Linda Macleod
Compliance Offer and Administration Assistant
Milani supports internal compliance at Impact Family Services, helping ensure Impact Family Services meets NDIS compliance and legislative requirements.
She is currently studying at Southern Cross University and is studying Bachelor of Occupational Therapy. Milani brings a thoughtful, reliable a
Compliance Offer and Administration Assistant
Milani supports internal compliance at Impact Family Services, helping ensure Impact Family Services meets NDIS compliance and legislative requirements.
She is currently studying at Southern Cross University and is studying Bachelor of Occupational Therapy. Milani brings a thoughtful, reliable approach to her role and has a strong interest in allied health and ethical, person-centred practice.
Zaineb Sadozai
Zaineb Sadozai
Zaineb Sadozai
IFS Administration Assistant
Zaineb is part of the admin team at Impact Family Services and supports new enquiries, intake, and day-to-day administrative coordination across the service. She works closely with the wider admin and clinical team to ensure families are supported from their first contact through to service commencement.
Zaineb
IFS Administration Assistant
Zaineb is part of the admin team at Impact Family Services and supports new enquiries, intake, and day-to-day administrative coordination across the service. She works closely with the wider admin and clinical team to ensure families are supported from their first contact through to service commencement.
Zaineb is currently completing a Bachelor of Medical Science and brings valuable experience from healthcare and retail environments, including roles in medical reception, pharmacy, and store supervision. She helps guide families through the intake process, making things feel clear, organised, and approachable from the outset.
Our Values and Principles
Strength Based
Understanding First
Strength Based
We take a strengths-based approach, which means we focus on what your child does well. When children feel good about themselves and their abilities, they’re more confident and ready to learn new things. Instead of focusing on the hard stuff all the time, we build on their strengths to help them grow in a positive and supportive way.
Neuroaffirming
Understanding First
Strength Based
We offer a neuro-affirming approach that celebrates the unique ways people think, feel, and interact with the world. Whether it’s play style, sensory preferences, or personality traits—we see these differences as valid and meaningful. Every experience matters, and we’re here to offer support that respects and honours each person’s individuality.
Trauma Informed
Understanding First
Understanding First
We are a trauma-informed practice, which means we approach every person with compassion, safety, and understanding. We recognise that past experiences can shape how people respond to the world, and we’re committed to creating a space that feels respectful, supportive, and empowering.
Understanding First
Understanding First
Understanding First
Our work is guided by the principles:
Unconditional positive regard (Carl Rogers). Showing complete support and acceptance of our participants and upholding their dignity no matter what they say or do.
“Young people do well if they can” (Ross W. Greene). Rather than young people do well if they want to.
“What has happened to you?” ( Sandra
Our work is guided by the principles:
Unconditional positive regard (Carl Rogers). Showing complete support and acceptance of our participants and upholding their dignity no matter what they say or do.
“Young people do well if they can” (Ross W. Greene). Rather than young people do well if they want to.
“What has happened to you?” ( Sandra Bloom) Trauma informed practice is a lens of what happened to you? Rather than what is wrong with you.