When a flower doesn't bloom, you fix the environment in which it grows, not the flower.” – Alexander Den Heijer

At Impact Family Services, we’re committed to providing the right support for participants experiencing behaviour challenges. Our focus is on understanding each individual, building on their strengths, and creating meaningful supports that promote growth, confidence, and wellbeing.

We use a neuro-affirming approach to positive behaviour support, one that respects and values each person’s unique way of thinking, experiencing, and engaging with the world. Rather than trying to change who someone is, we work to create supportive environments that foster connection, safety, and inclusion, so every individual has the opportunity to feel successful, understood, and supported

At Impact Family Services, we provide personalised support for children aged 0-9 and their families and support teams.

As a neuro-affirming provider, we celebrate each child's uniqueness.

Individualised learning: We understand that each child learns differently and adjust to their needs.

Empathy and understanding: We listen to and respect each child’s perspective.

Inclusivity: Every child is valued and included, no matter how their brain works.

Flexibility: The support team is ready to adapt routines and expectations to meet each child’s needs.

We create a supportive learning environment that respects each child’s way of thinking, encouraging inclusion and participation.

At Impact Family Services, we are experts in understanding the evidence required to support changes in a participant’s NDIS plan. Our detailed recommendation reports are designed to clearly demonstrate the need for additional funding and support. These reports have a proven track record of successfully helping participants secure the funding they need, while also providing families with valuable respite.